Bryan Doerr

The software-as-a-service (SaaS) model for delivering software, in which a software application is hosted and provided to customers via per user licensing, borrows many characteristics from both traditional corporate IT systems and the Internet. The fusion between the two generates compelling solutions to the many application management issues, such as system configuration, application performance, and availability, etc. that almost all IT organizations face. At the same time, the nature of SaaS delivery also creates new challenges for software vendors, particularly with regard to profitability, data center operations, and customer support. Overcoming these obstacles can make SaaS a much more strategic option for vendors looking to create competitive differentiation, dr... (more)